Connect 2019

Join us in the heart of British Columbia at the lakeside Delta Marriott Grand Okanagan Resort for three days of networking, education sessions and hospitality. Expect beautiful scenery, fabulous locally-focused cuisine, great wines and exceptional fall weather!

Delta Hotels by Marriott
Grand Okanagan Resort
Kelowna, BC
September 16 - 18, 2019

This attached draft Program features our exciting line-up of speakers and sessions while the Industry Partner General Information document provides everything you need to know pertaining to registration, conference fees, accommodations and transportation.

SOLD OUT!  Please note, the Wine Trail Tour taking place on Wednesday, September 18th is sold out.

DELEGATE LIST: As with past conferences, we’ve included an opportunity in the agenda for you to book private meetings on the afternoon of Tuesday, Sept. 17th.  To make it easier for you to connect with attendees, please visit this Delegate List.  It will be updated periodically as registrations are received.

The CCSA Shareholders meeting (for CCSA Members) begins on Monday, September 16th at 9:00 am and the conference officially kicks-off for ALL ATTENDEES with the Welcome Luncheon and Awards at noon, followed by the keynote address by Eric Termuende (The Workforce Connection: It’s Bigger than Millennials and Technology), educational sessions and ever-popular Social. 

Tuesday features the return of a favorite keynote speaker - Canadian marketing guru Scott Stratten (The Customer Connection: UnSelling is the New Customer Experience), the Connect Showcase with Café / Lunch, an afternoon panel session, pre-dinner cocktails and the Board of Directors’ Hosted Dinner.  As in past years, time has also been built into the program for you to schedule private meetings.  

All these events, plus Wednesday’s Golf Day Package and West Kelowna Wine Trail Tour, promise to deliver a great conference!


 For more information, contact:


We can’t wait to see you in September!